Terms of Service

Acceptance of Terms

By using this website or submitting a service request, you agree to these Terms of Service. If you enter a separate written service agreement, proposal, or statement of work, that document will control where it directly conflicts with these general website terms.

Business Services

High Availability Management provides business process review, workflow optimization, operations consulting, workflow automation planning, digital tools consulting, implementation support, ongoing operations consulting, and structured workflow optimization programs. The exact scope, deliverables, schedule, responsibilities, and fees for a client engagement are established in the applicable written proposal or service agreement.

No Automatic Engagement

Submitting a contact form, requesting a service, or exchanging preliminary communications does not by itself create a consulting relationship or require either party to proceed. An engagement begins only after scope, price, timing, and other material terms have been accepted in writing by authorized representatives.

Client Responsibilities

Clients are responsible for providing accurate information, timely access to relevant personnel and materials, appropriate authority to share business information, and reasonable cooperation necessary to complete the agreed work. Clients remain responsible for reviewing recommendations, making management decisions, approving implementation, and ensuring that their operations comply with applicable laws, contracts, industry obligations, and internal policies.

Fees and Payment

Published prices describe the listed service scope and may be adjusted when a request requires additional work, locations, systems, personnel, meetings, documentation, or time. Final pricing will be stated before work begins. Invoices are due according to the accepted proposal or invoice. Late or unpaid amounts may result in delayed work or suspension of services to the extent permitted by the agreement and applicable law.

Changes to Scope

Requests outside the agreed scope may require a written change, revised schedule, and additional fee. We may pause out-of-scope work until the parties confirm the change. A minor clarification does not automatically expand the deliverables promised under an engagement.

Intellectual Property

Each party retains ownership of materials, methods, data, branding, documents, and intellectual property it owned before the engagement. Upon full payment, the client may use the final client-specific deliverables for its internal business operations unless a written agreement provides otherwise. General methods, templates, skills, experience, and non-client-specific concepts remain the property of their respective owner.

Confidentiality

Non-public business information identified as confidential or reasonably understood to be confidential will be handled with appropriate care and used for the engagement. Confidentiality obligations do not apply to information that is public through no breach, already lawfully known, independently developed, properly obtained from another source, or required to be disclosed by law.

Acceptable Use

You may not use the website to submit unlawful, deceptive, abusive, infringing, malicious, or technically harmful material. You may not attempt to interfere with the website, bypass security, collect information through unauthorized automated means, impersonate another person, or submit information you do not have authority to provide.

Warranty and Liability

Services are provided according to the applicable written scope. Business outcomes depend on facts and decisions outside our control, including client participation, implementation, staffing, market conditions, and third-party products. To the maximum extent permitted by law, indirect, incidental, special, consequential, and punitive damages are excluded. Any direct liability will be subject to the limitations stated in the applicable service agreement.

Termination

Either party may end an engagement according to the applicable service agreement. Amounts earned for completed work, approved expenses, and non-cancelable commitments remain payable. Provisions that by their nature should continue, including payment, confidentiality, ownership, disclaimers, and dispute terms, survive termination.

Governing Law

These terms are governed by the laws applicable in the State of Colorado, without regard to conflict-of-law principles. Any mandatory rights available under applicable law remain unaffected.